Recruitment for Application Support Specialist at Willers Solutions Limited

Application Closing Date
30th November, 2021.

Willers Solutions Limited is a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.

We are recruiting to fill the position below:

Job Title: Application Support Specialist

Location: Ikoyi, Lagos

Job Description

  • He/she will be responsible for first level support at a client site, to manage and maintain critical application, system related issues, and manage customer’s expectation.

Core Working:

  • Relationships Managing Director SES, C.O.O (SRBL/SES), Security Solutions Architect, IT Department.

Accountabilities (Responsibilities)

  • Provide On-site support to customers for the iMatch Fraud Management System.
  • Give weekly reports on task and activities assigned.
  • Login support calls/requests on the Oddo application.
  • Create tickets and follow up on them for support-related issues on the iMatch Tickets/Support System.
  • Assist with office internal IT-related issues/activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.
  • Assist with documentation/attend to the correspondence, I.e., internal memo, letters, etc.
  • Participate in the organization’s brainstorming session for next-generation technologies. – USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.
  • Project documentation and File management.
  • Project Tracking and Correspondent, and Reporting.
  • Pre-sales activities and Presentation of application solutions.
  • Proposal writing and business opportunity scoping.
  • Database platform management (SQL or Oracle, entry-level skill set, advance skill set is a pulse)
  • Execute task/responsibilities without been micro-managed.
  • Engaged customers where necessary.

Requirements

  • Bachelor’s Degree in a relevant field from a reputable institution (post-NYSC).
  • Possess good system administrator skill and hands-on experience.
  • Basic Knowledge on Computer Programming Language.
  • Basic Knowledge on database application.
  • Good writing and communication skills.
  • Good reporting skills.
  • Possess a good team player spirit.
  • Ability to learn and explore opportunities.

Please note that the candidates with the following skillsets will be more welcomed:

  • IT Service Management.
  • Data Analytics.
  • Social Media Management.

How to Apply
Interested and qualified candidates should send their CV to: peace.nwachukwu@willerssolutions.com using the Job Title as the subject of the mail.

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