Recruitment for Customer Care Service Supervisor at a Reputable Internet Service Provider (ISP) – Ascentech Services Limited 19 January 2022 Smart Jobs 0 Application Closing Date 28th January, 2022. Ascentech Services Limited – Our client, a reputable company in the Internet Service Provider (ISP) Industry, is recruiting suitable candidates to fill the position below: Job Title: Customer Care Service Supervisor Location: Abuja Employment Type: Full-time Reporting To: Direct-Supervisor Shop Operations; Functional Territory Sales Manager Job Responsibilities First-line interaction with customers to Ensure customer queries/requests/concerns attended, documented, and reported to management. Follow-up with the relevant department should in case there is any delay, escalate at deviations. Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised. Ensure Daily Operational Reports are prepared and submitted in time. Ensure efficient operations at the shop by coordinating remedies of issues affecting operations. Ensure Customer Service attitude is exemplified by actions and initiatives. Motivate contribution from colleagues to ensure Customer Delight. Adopt standards for business activities/processes and ensure adherence. Share improvisations with management that can be replicated at all locations/processes. Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST. Desired Qualifications and Attributes Candidates should possess a Master’s Degree / Bachelor’s Degree / HND qualification. Experience: Experience 3 to 7 years as a customer care executive in an ISP/Telecom company. Male for gender balance. Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills, also a sharp business acumen. Method of Application Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the mail. SCHOLARSHIPS BY COUNTRY UNITED KINGDOM CANADA AUSTRALIA TURKEY JAPAN GERMANY IRELAND SWEDEN MALAYSIA SOUTH AFRICA UNITED STATES