Recruitment for Customer Service / Front Line Officer at Cobbler Care Limited

Application Closing Date
22nd January, 2022.

Cobbler Care Limited, a Leather Work company in Ikeja, Lagos state, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service / Front Line Officer

Location: Mogodo, Lagos
Employment Type: Full-time

Job Responsibilities

  • Manage large amounts of incoming phone calls and answer all client questions.
  • Redirect phone calls to the appropriate department and takedown messages.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Resolve customer complaints via phone, email, mail or social media.
  • Maintaining a positive, emphatic and professional attitude towards customers at all times.
  • Manage and prioritize multiple concerns simultaneously.
  • Provide appropriate and correct information to incoming customer requests status and product knowledge requests.
  • A positive attitude, even when faced with misplaced criticism of frustration.
  • Use telephones to reach out to customers and verify information.
  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..

Job Requirements / Skills

  • HND and BSc Holders.
  • Must be willing to work weekends.
  • Both male and female can apply.
  • 1-5 years Experience in the same role.
  • Good looks and neat in appearance.
  • Strong phone contact handling skills and active listening skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Good understanding of office administration and basic bookkeeping practices.
  • Superb written and verbal communication skills.
  • Excellent organizational and multi-tasking abilities
  • Strong knowledge of MS Office programs.

Remuneration
N70,000 Monthly with Bonus.

Method of Application
Interested and qualified candidates should send their CV to: careers@oaklandsandjohnson.com using the Job Title as the subject of the email.

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