Recruitment for Wintel Client Support Officer at Stanbic IBTC Bank 13 January 2022 Smart Jobs 0 Application Closing Date Not Specified. Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are recruiting to fill the position below: Job Title: Wintel Client Support Officer Job ID: 61267 Location: Lagos Island, Lagos Work Arrangement: Fully Office Based Job Sector: Banking Job Purpose To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second-level support on users’ workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs. Also, ensure that calls and problems are escalated and communicated to the required support area and user for prompt attention. Provide high-level competency with regard to ensuring that users are optimally satisfied with the use and access of the bank’s IT services/applications in the daily discharge of their responsibilities. Uptime of SCCM servers and patching of all laptops and Desktops Key Responsibilities Improve customer experience Develop a cost containment culture Establish a control framework that guarantees visibility and reliability of our franchise Implement efficient and timely projects and changes to support key business objectives Qualifications and Experience First Degree in Computer Science or IT related course IT Professional certification/qualification would be an added advantage Minimum of 4 years post qualification experience in a similar or related position How to Apply Interested and qualified candidates should: Click here to apply online Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)MoreClick to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window) Related SCHOLARSHIPS BY COUNTRY UNITED KINGDOM CANADA AUSTRALIA TURKEY JAPAN GERMANY IRELAND SWEDEN MALAYSIA SOUTH AFRICA UNITED STATES